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Data & Account Deletion

Last updated: April 19, 2026

1. Overview

FYLG Ltd("we", "our", or "us") operates the FYLG mobile application and website. You may request permanent deletion of your FYLG account and associated data at any time. You may also request deletion of specific data while keeping your account active.

2. How to Delete Your Data Without Deleting Your Account

You can delete specific data from your FYLG account while keeping your account active:

In the FYLG App

  • Trips and itineraries — Swipe or tap to delete individual trips. All associated activities, routes, and media for that trip are permanently removed.
  • Photos and media — Remove uploaded photos from any trip or activity.
  • Profile information — Update or clear your display name and profile photo from your profile screen.

By Email

To request deletion of specific data, send an email to support@fylg.app with the subject line "Data Deletion Request". Describe the data you want removed and include the email address associated with your account. We will process your request within 14 business days.

3. How to Request Account Deletion

You can request deletion of your account using either of the following methods:

Option A: In the FYLG App

  1. Open the FYLG app and sign in to your account.
  2. Navigate to your profile by tapping the profile icon.
  3. Tap "Delete Account".
  4. Confirm the deletion when prompted.

Option B: By Email

Send an email to support@fylg.app with the subject line "Account Deletion Request". Include the email address associated with your FYLG account. We will verify your identity and process the request.

4. Data That Is Deleted

When your account is deleted, the following data is permanently removed from our systems:

  • Your user profile (name, email, preferences)
  • All trips, itineraries, and activities you created
  • Uploaded photos and media
  • Saved places and route data
  • App preferences and settings
  • Subscription and billing association with your account

5. Data That May Be Retained

Certain data may be retained for a limited period after account deletion for the following purposes:

  • Transaction records — Purchase and subscription transaction history may be retained for up to 180 days to comply with financial reporting and tax obligations.
  • Anonymized analytics — Aggregated, non-identifiable usage data (e.g., crash reports, feature usage counts) may be retained indefinitely. This data cannot be linked back to your account.
  • Legal obligations — Data required by law, regulation, or legal proceedings may be retained as necessary to fulfill those obligations.

6. Processing Timeline

Account deletion requests are processed as follows:

  • In-app requests are processed immediately. Your account and data will be deleted within 24 hours.
  • Email requests will be acknowledged within 2 business days and completed within 14 business days.

Once deletion is complete, you will receive a confirmation email. This action is permanent and cannot be undone.

7. Effect on Active Subscriptions

Deleting your account does not automatically cancel an active subscription purchased through the Apple App Store or Google Play Store. You must cancel your subscription directly through your device's subscription settings before requesting account deletion to avoid further charges.

8. Contact

If you have questions about account deletion or your data, contact us at support@fylg.app.